Returns & Exchanges
Last updated 2026-06-17 · C15
Retail returns
Unused items in original condition may be exchanged within 7 days of delivery. Please keep tags attached and retain your order number.
Wholesale orders
Wholesale terms are agreed per order. Report any defects or shortages within 48 hours of receipt with photos and your order number.
How to start a return
Contact us via WhatsApp, Viber, phone or the contact form with your order number and reason.
This is a starter policy template. Please have it reviewed for your specific legal and tax obligations before launch.